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This information is in addition to your legal rights and does not affect your statutory rights.

We are happy to refund or exchange your goods based on the below criteria:

  1. If you have changed your mind regarding your purchase, please contact us within 30 days from when the item was received.
  2. The goods need to be complete and undamaged and with the original packaging.
  3. The cost of the return delivery shall be paid by the customer unless otherwise previously agreed by us.


  1. If your item is defective/broken/faulty and is returned within 30 days, we will refund the original postage and packaging costs.

Returns Address

16 Southbank
Whitestone, Hereford
United Kingdom